Zendesk 是值得信赖的行业领先平台，为企业提供核心基础架构，支持在电子邮件、在线聊天和社交媒体等渠道中，快速、可扩展且一致的客户服务。
As customer expectations grow and industry needs become more specialized, CXBOX complements Zendesk by offering solutions tailored to specific sectors like eCommerce, customer engagement, and product recommendation.
CXBOX seamlessly integrates with Zendesk, providing enhanced connectivity, facilitating targeted outreach, and incorporating intelligent features for personalized customer experiences.
随着客户期望不断提升，行业需求日益细分，CXBOX 在 Zendesk 基础上，提供针对 电商、客户互动和产品推荐 等领域的定制化解决方案。
CXBOX 与 Zendesk 无缝集成，提升连接能力，助力精准触达，并引入智能化功能，打造更具个性化的客户体验。
How CXBOX helps you get even more from your Zendesk environment
Agents constantly switch between platforms like Shopee, Lazada, and Shopify to retrieve order information, slowing down response times and creating friction in customer support.
CXBOX Commerce brings all eCommerce order data into Zendesk, enabling agents to search and view customer order details directly within their ticket interface. No more jumping between systems. Support is faster, more accurate, and ready to scale across multiple marketplaces.
客服人员需要在 Shopee、Lazada、Amazon、TikTok 和 Shopify 之间来回切换才能查找订单信息，不仅拖慢响应速度，也让客户体验大打折扣。尽管 Zendesk AI Agents 能够在社交媒体上解答消费者的问题，但在各类电商平台上却无法提供个性化的商品推荐。
CXBOX Commerce 可将所有电商订单数据集中到 Zendesk 中，帮助客服人员在无需切换平台的情况下直接查看客户订单。依托 AI 驱动的洞察，系统还能提供个性化产品推荐，协助客服提出更贴合客户需求的方案，提升营收并优化整体客户体验。
Marketing teams struggle with managing outbound campaigns across various social media channels. Messages are generic, tools are siloed, and results are hard to track.
CXBOX Hub enables businesses to create and send segmented, personalized campaigns via LINE, WhatsApp, Messenger, Instagram, and more—directly with the help of Zendesk. It’s a centralized solution for outreach and engagement, allowing you to keep communications targeted and measurable.
Marketing teams struggle with managing outbound campaigns across various social media channels. Messages are generic, tools are siloed, and results are hard to track.
CXBOX Hub enables businesses to create and send segmented, personalized campaigns via LINE, WhatsApp, Messenger, Instagram, and more—directly with the help of Zendesk. It’s a centralized solution for outreach and engagement, allowing you to keep communications targeted and measurable.
营销团队在管理 LINE、WhatsApp、Messenger、Instagram 等多渠道活动时常面临挑战。各工具之间相互独立，导致流程缓慢且效率低下。跨社交媒体和消息平台的外呼沟通往往难以触达，同时 Zendesk 也不原生支持 LINE 群聊集成。
CXBOX Hub 让企业能够借助 Zendesk，直接在 LINE、WhatsApp、Messenger、Instagram 等渠道创建并发送分群化、个性化的营销活动。它是一套集中化的外呼与互动管理解决方案，帮助您实现更精准、更可衡量的沟通。此外，它还扩展了 Zendesk 在连接 LINE 群聊方面的能力，使客服团队能够在一个界面中查看所有对话内容。
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