CXBOX Commerce 帮助使用 Lazada、Shopee 和 Shopify 等平台的电商企业，通过在 Zendesk 内集中处理客户咨询并自动化工作流程，实现更快速的响应、更高的准确性和更优的客户满意度。
功能
CXBOX Commerce
Seamless Integration
CXBOX Commerce effortlessly integrates with major eCommerce platforms such as Shopify, Lazada, and Shopee, as well as Zendesk, allowing businesses to centralize customer data and orders. This streamlines support agent workflow and increases productivity. The integration process is simple and scalable for businesses of all sizes.
无缝集成
CXBOX Commerce 可轻松与 Shopify、Lazada、Shopee 等主流电商平台及 Zendesk 集成，使企业能够集中管理客户数据和订单。这不仅简化了客服工作流程，还显著提升了生产力。其集成过程操作简便，并可灵活扩展，适用于各种规模的企业。
实时对话
CXBOX Commerce 通过嵌入 Zendesk 的实时聊天界面，实现与客户的即时互动。客服人员能够第一时间回应咨询，提供更加个性化的客户体验。
Real-Time Order Information
CXBOX Commerce allows agents to access order details directly from Zendesk. This eliminates the need to use multiple platforms to find information like order IDs, customer names, email addresses, and purchase details. Agents can quickly find all relevant data to answer customer questions and deliver accurate and timely updates.
实时订单信息
CXBOX Commerce 允许客服人员直接在 Zendesk 中访问订单详情。无需再在多个平台之间切换，就能快速找到订单编号、客户姓名、电子邮箱和购买详情等信息。客服人员可高效获取所有相关数据，从而为客户提供准确、及时的更新。