CXBOX Commerce
Smarter AI-powered
product recommendations,
all within Zendesk
Smarter AI-powered
product recommendations,
all within Zendesk
CXBOX Commerce helps eCommerce businesses on platforms like Lazada, Shopee, Shopify, Amazon and Tiktok streamline customer support by centralizing inquiries within Zendesk. At the same time, AI-powered personalized product suggestions are delivered directly in Zendesk, matching customer preferences to drive upsells, improve conversions, and boost revenue—all while enhancing response speed, accuracy, and customer satisfaction.
Seamless Integration
CXBOX Commerce effortlessly integrates with major eCommerce platforms such as Shopify, Lazada, Shopee, Amazon and Tiktok as well as Zendesk, allowing businesses to centralize customer data and orders. This streamlines support agent workflow and increases productivity. The integration process is simple and scalable for businesses of all sizes.
Real-Time Conversation
CXBOX Commerce enables real-time customer interactions through live chat interfaces embedded within Zendesk. This allows support agents to respond instantly to inquiries, providing a personalized customer experience.
Real-Time Order Information
CXBOX Commerce allows agents to access order details directly from Zendesk. This eliminates the need to use multiple platforms to find information like order IDs, customer names, email addresses, and purchase details. Agents can quickly find all relevant data to answer customer questions and deliver accurate and timely updates.
Real-Time Order Information
CXBOX Commerce allows agents to access order details directly from Zendesk. This eliminates the need to use multiple platforms to find information like order IDs, customer names, email addresses, and purchase details. Agents can quickly find all relevant data to answer customer questions and deliver accurate and timely updates.
Customer Data 360 &
AI-Powered Recommendations
CXBOX consolidates customer data from multiple touchpoints, including purchase history and behavior, to give agents a complete customer profile. Its AI-driven engine delivers personalized product suggestions, enabling upselling and cross-selling based on customer interests. This ensures relevant offers, increases purchase likelihood, and enhances engagement, satisfaction, and loyalty.
Performance Analytics
CXBOX offers performance analytics that help businesses measure how well their upselling strategies are working. These analytics provide detailed reports on metrics like conversion rates, product engagement, and revenue growth. Businesses can use these reports to make data-driven decisions to improve their strategies and get the best return on their investment.
Our Packages
Pricing structures for CXBOX Commerce may differ depending on the size of the business and the specific functions required.