CXBOX extends Zendesk with powerful solutions for customer communication and eCommerce operations. Whether you’re managing social messaging or online orders, CXBOX helps your team deliver faster, smarter customer experiences.
Bring customer conversation directly into Zendesk. Support agents can instantly view orders, recommend products, and resolve issues without switching systems.
Perfect for
CXBOX Commerce brings all eCommerce conversation and order data into Zendesk, enabling agents to search and view customer order details directly within their ticket interface.
Zendesk agents can leverage AI-driven personalized product recommendations to ensure that the right product is delivered to the right customer as well as to search available products directly in Zendesk.
Deliver personalized outbound marketing campaigns across all of the social media channels, two-way conversation transfer from CXBOX Hub to Zendesk and LINE group chat ticket within Zendesk
Zendesk user profiles are automatically synched to CXBOX Hub
Easily upload the external data via CSV file into CXBOX Hub
Sending outbound campaigns messages across channels and understand how your audience interacts and responses
Agents can see the full conversation in one place and can quickly understand what is happening
Instead of replacing your help desk, CXBOX adds powerful capabilities for communication, eCommerce, automation, and customer engagement while keeping your team working in the Zendesk environment they already know.
Request a demo“Our customers come from many ways, whether direct email, social media, with Zendesk Support allows us to bring all channels and our agents together in one place”
2C2P Thailand
“We are very satisfied with Demeter’s solution engineers and after-sales support. To be honest, their support is faster than the original provider. Highly experienced professionals.”
Paypal
“What we didn’t specialize in, we should better use the expert services. So the business can go forward.”
Mr. Phol Promsuwan
“Very impressive app. It is very convenient to send the outbound marketing campaigns messages, via LINE, Whatsapp, Facebook Messenger etc”
Mr. Vincent Lin
Whether you need to unify customer conversations or simplify eCommerce support, CXBOX gives your team the tools to deliver exceptional service with Zendesk.
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