CXBOX Commerce Pricing
based on your needs
Discover how CXBOX streamlines conversations, boosts sales opportunities, and drives measurable growth with Zendesk.
CXBOX Commerce Pricing
based on your needs
Discover how CXBOX streamlines conversations, boosts sales opportunities, and drives measurable growth with Zendesk.
Essential
$49
Monthly
- Unlimited number of customer’s messages
- 1,500 number of agent’s reply messages
- 2 eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- 5 agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Plus
$69
Monthly
- Unlimited number of customer’s messages
- 2,500 number of agent’s reply messages
- 3 eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- 15 agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Most popular
Advance
$159
Monthly
- Unlimited number of customer’s messages
- 5,000 number of agent’s reply messages
- Unlimited eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- Unlimited agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Upselling and cross-selling
- AI-powered product recommendations
- 500,000 data points (no. products x no. customers)
- Sales overview
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Enterprise
$199
Monthly
- Unlimited number of customer’s messages
- 8,000 number of agent’s reply messages
- Unlimited eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- Unlimited agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Upselling and cross-selling
- AI-powered product recommendations
- 700,000 data points (no. products x no. customers)
- Sales overview
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Essential
$59
Monthly
- Unlimited number of customer’s messages
- 1,500 number of agent’s reply messages
- 2 eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- 5 agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Plus
$89
Monthly
- Unlimited number of customer’s messages
- 2,500 number of agent’s reply messages
- 3 eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- 15 agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Most popular
Advance
$179
Monthly
- Unlimited number of customer’s messages
- 5,000 number of agent’s reply messages
- Unlimited eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- Unlimited agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Upselling and cross-selling
- AI-powered product recommendations
- 500,000 data points (no. products x no. customers)
- Sales overview
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Enterprise
$239
Monthly
- Unlimited number of customer’s messages
- 8,000 number of agent’s reply messages
- Unlimited eCommerce platforms (Amazon, Lazada, Shopee, Shopify, TikTok)
- Unlimited shops
- Unlimited agents
- Shop permission for agents
- Order information
- Payment status
- Delivery information
- Order cancellation notification
- Return / refund request notification
- Upselling and cross-selling
- AI-powered product recommendations
- 700,000 data points (no. products x no. customers)
- Sales overview
- Insight data export
Zendesk AI
- Zendesk knowledge base
- AI agent (Lazada, Shopee, Shopify, TikTok)
- AI workflow builder (will be charged separately depending on the use cases)
- Auto reply with Zendesk’s trigger
- SLA and eCommerce ticket reportingSLA and eCommerce ticket reporting
Number of customer’s messages
unlimited
unlimited
unlimited
unlimited
Number of agent’s reply messages
1,500
2,500
5,000
8,000
Number of eCommerce platforms
(Amazon, Lazada, Shopee, Shopify, TikTok)
2 platforms
3 platforms
unlimited
unlimited
Number of shops
unlimited
unlimited
unlimited
unlimited
Number of agents
5
15
25
unlimited
Shop permission for agents
Order information
Payment status
Delivery Information
Order cancellation notificaiton
Return / refund request notification
Upselling and cross-selling
AI-powered product recommendations
Data points
(no. products x no. customers)
500,000
700,000
Sales overview
Insight data export
Zendesk AI
Zendesk knowledge base
AI agent
(Lazada, Shopee, Shopify, TikTok)
AI workflow builder
(will be charged seperately depending on the use cases)
Auto reply with Zendesk’s trigger
SLA and eCommerce ticket reporting
Looking for something more flexible?
Talk to our team to create a custom solution optimized for your business goals.
Saving your times and resources while dealing with customers.
Streamlines your multiple e-marketplace chats (Amazon, Lazada, Shopee and Shopify) into one Zendesk single platform.
Real-time conversations with customers across all channels (Live chat, Social messaging, Amazon, Lazada, Shopee and Shopify) on Zendesk.
