Best Solutions For Retail

Smarter Retail Starts Here
Seamless, Personal, and Everywhere

Retail is changing fast, driven by the rise of the demand for seamless, personalized experiences. Zendesk provides the foundation for delivering efficient customer service, while CXBOX enhances that capability through tailored solutions for the retail environment.

最佳零售解决方案

更智能的零售，从这里开始
无缝 , 个性化 ,全渠道

零售业正在迅速变革，消费者对无缝且个性化体验的需求不断提升。Zendesk 为高效客户服务奠定了坚实基础，而 CXBOX 则通过针对零售环境的定制化解决方案，进一步增强这一能力。

零售支持面临的挑战

影响响应速度、一致性与客户体验的关键问题：

分散的客户渠道

零售客户通过多个渠道进行咨询，但缺乏统一平台导致回复缓慢且不一致。

低效的订单与库存处理

人工核对订单与库存信息延长了问题解决时间。

缺乏个性化体验

缺少 AI 驱动推荐的零售商无法有效定制优惠或提供有针对性的支持。

没有合适工具的增长隐患

随着零售业务扩张，更多销售渠道与客户咨询的管理变得昂贵且低效。

One View for Every Order,
Every Time

CXBOX Commerce syncs with Zendesk and top eCommerce platforms like Shopify, Lazada, and Shopee. It enables real-time access to customer orders, supports bulk inquiries, and minimizes time spent switching between systems, boosting team efficiency and response speed.

每一笔订单，一个全景视图

CXBOX Commerce 与 Zendesk 及主流电商平台（如 Shopify、Lazada、Shopee）实现同步。它提供实时的客户订单访问，支持批量咨询，并减少系统切换所耗时间，从而提升团队效率并加快响应速度。

Sell Smarter with
Every Interaction

Leverage AI to offer highly relevant product suggestions based on browsing behavior and purchase history. CXBOX Recommendation helps increase order value, personalize the shopping experience, and foster long-term loyalty by integrating directly with customer profiles.

让每一次互动更智慧

借助 AI，根据浏览行为和购买历史提供高度相关的产品推荐。CXBOX Recommendation 通过与客户档案的深度集成，帮助提升客单价，个性化购物体验，并建立长期忠诚度。

Smarter Retail Starts Here Seamless, Personal, and Everywhere

更智能的零售，从这里开始无缝 , 个性化 ,全渠道