Best Solutions For Hospitality

Handled Smarter
Seamless guest service starts with CXBOX

Zendesk streamlines guest communication in the hospitality industry by centralizing inquiries across all channels. As guest expectations rise, CXBOX Hub ensures seamless guest experiences with various social media channel connectivity and personalized messaging through

最佳酒店业解决方案

更智能的服务管理
无缝宾客体验从 CXBOX开始

Zendesk 通过集中管理各个渠道的咨询，简化了酒店行业的宾客沟通流程。随着宾客期望的不断提升，CXBOX Hub 通过连接多种社交媒体渠道和个性化消息传递，确保宾客体验的无缝衔接。

Key Challenges in Hospitality Customer Service

Hospitality businesses face operational challenges as high volumes of guest inquiries across various channels cause delays, inconsistencies, and overwhelm staff. Without data-driven insights or integrated systems, they struggle to personalize services and coordinate efficiently across departments.

The Impact of CXBOX on Hospitality Businesses

With CXBOX Hub, hospitality providers gain the tools to deliver real-time support, reduce response times, and create more connected experiences for their guests. By centralizing communication, automating workflows, and ensuring team collaboration within Zendesk, the platform helps businesses operate more efficiently while maintaining the high level of service guests expect.

酒店客户服务中的主要挑战

酒店企业在运营中面临挑战：来自各个渠道的大量宾客咨询导致响应延迟、服务不一致，并使员工不堪重负。缺乏数据驱动的洞察或集成系统时，企业难以实现服务个性化，也难以在部门之间高效协作。

CXBOX 对酒店业的影响

借助 CXBOX Hub，酒店服务商能够获得实时支持工具，缩短响应时间，并为宾客打造更紧密的体验。通过集中沟通、自动化工作流程，以及在 Zendesk 内确保团队协作，该平台帮助企业更高效地运作，同时保持宾客期望的高水平服务。

Faster Service Starts Here

CXBOX Hub, built to work seamlessly with Zendesk, offers hospitality businesses a centralized platform to manage guest communications in real time.

更快的服务从这里开始

CXBOX Hub 与 Zendesk 无缝集成，为酒店企业提供集中化平台，实时管理宾客沟通。

每条消息，都在一个界面中处理

该平台还支持自动化消息路由，使每条咨询都能被快速分配到相应部门—无论是客房服务、礼宾部、预订还是管理团队—帮助员工更快响应，减少内部沟通不畅。

Tailored Experiences
For Guests Satisfaction

CXBOX Hub enables proactive engagement. Hospitality teams can schedule and send personalized messages such as welcome greetings, check-in instructions, service reminders, and post-stay thank-you notes. These touchpoints not only improve the guest experience but also build brand loyalty and increase the likelihood of repeat visits.

为宾客满意度量身定制体验

CXBOX Hub 支持主动互动。酒店团队可以安排并发送个性化消息，如欢迎致辞、入住指南、服务提醒和离店感谢信。这些触点不仅提升宾客体验，还能增强品牌忠诚度，并提高回访率。

Handled Smarter Seamless guest service starts with CXBOX

更智能的服务管理无缝宾客体验从 CXBOX开始