Zendesk is a trusted, industry-leading platform that provides the core infrastructure for businesses to deliver fast, scalable,and consistent customer support across email, chat, and social media.
As customer expectations grow and industry needs become more specialized, CXBOX complements Zendesk by offering solutions tailored to specific sectors like eCommerce, customer engagement, and product recommendation.
CXBOX seamlessly integrates with Zendesk, providing enhanced connectivity, facilitating targeted outreach, and incorporating intelligent features for personalized customer experiences.
As customer expectations grow and industry needs become more specialized, CXBOX complements Zendesk by offering solutions tailored to specific sectors like eCommerce, customer engagement, and product recommendation.
CXBOX seamlessly integrates with Zendesk, providing enhanced connectivity, facilitating targeted outreach, and incorporating intelligent features for personalized customer experiences.
How CXBOX helps you get even more from your Zendesk environment
Agents constantly switch between platforms like Shopee, Lazada, and Shopify to retrieve order information, slowing down response times and creating friction in customer support.
CXBOX Commerce brings all eCommerce order data into Zendesk, enabling agents to search and view customer order details directly within their ticket interface. No more jumping between systems. Support is faster, more accurate, and ready to scale across multiple marketplaces.
Agents constantly switch between platforms like Shopee, Lazada, and Shopify to retrieve order information, slowing down response times and creating friction in customer support.
CXBOX Commerce brings all eCommerce order data into Zendesk, enabling agents to search and view customer order details directly within their ticket interface. No more jumping between systems. Support is faster, more accurate, and ready to scale across multiple marketplaces.
Marketing teams struggle with managing outbound campaigns across various social media channels. Messages are generic, tools are siloed, and results are hard to track.
CXBOX Hub enables businesses to create and send segmented, personalized campaigns via LINE, WhatsApp, Messenger, Instagram, and more—directly with the help of Zendesk. It’s a centralized solution for outreach and engagement, allowing you to keep communications targeted and measurable.
While Zendesk offers basic AI suggestions in live chat, many businesses need more tailored, data-rich recommendations—especially those based on a customer’s full purchase history across platforms like Shopee, Lazada, Tiktok, or Shopify. Without this depth, upselling remains generic and less effective.
CXBOX Recommendation uses AI to analyze purchase history and popular products, delivering personalized suggestions to customers through Zendesk support channels. It helps agents make relevant product offers based on real data—driving higher revenue and better customer experiences.
Marketing teams struggle with managing outbound campaigns across various social media channels. Messages are generic, tools are siloed, and results are hard to track.
CXBOX Hub enables businesses to create and send segmented, personalized campaigns via LINE, WhatsApp, Messenger, Instagram, and more—directly with the help of Zendesk. It’s a centralized solution for outreach and engagement, allowing you to keep communications targeted and measurable.
Marketing teams struggle with managing outbound campaigns across various social media channels. Messages are generic, tools are siloed, and results are hard to track.
CXBOX Hub enables businesses to create and send segmented, personalized campaigns via LINE, WhatsApp, Messenger, Instagram, and more—directly with the help of Zendesk. It’s a centralized solution for outreach and engagement, allowing you to keep communications targeted and measurable.
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