Retargeting is a powerful digital marketing technique that re-engages users who have previously interacted with your brand but did not complete a desired action, such as making a purchase. Social media retargeting remains one of the most effective ways to turn interest into action by… Read More »5 Powerful Social Media Retargeting Tactics Using CXBOX Hub
TikTok integration with CXBOX Commerce is currently available in Thailand How Tiktok Is Driving the Future of E-Commerce With 1.59 billion monthly active users as of early 2025 and $23 billion in revenue generated in 2024, TikTok has evolved far beyond just a social platform.… Read More »Elevate Your TikTok Strategy with CXBOX Commerce Integration
According to Baymard Institute’s analysis of 49 studies, the average cart abandonment rate is approximately 70%. This means that the real success lies in maintaining customer interest, motivating repeat purchases, and converting near-misses to maximize lifetime value. Remarketing is a key strategy that helps you… Read More »CXBOX Recommendation: Boost E-Commerce ROI with Remarketing
Precision Marketing Starts with Targeted Conversation When marketers refer to a “target audience,” they’re talking about the specific group of people most likely to engage with a brand’s message, product, or service. But in today’s fast-moving digital landscape, knowing who you are talking to is… Read More »Master Conversational Marketing with CXBOX Hub
Since the pandemic-era surge when online spending soared by around 55%, e-commerce has matured into a more competitive and demanding space. Customers are more selective, choices are endless and expectations for tailored experiences, instant support, and relevant product suggestions have become the norm. This is… Read More »CXBOX Recommendation: Boost E-Commerce with Machine Learning
Launching an e-commerce business is just the beginning. Earning customer satisfaction and loyalty is the real challenge. With rising expectations and growing competition, your customer service is no longer just support, it’s your brand’s frontline for trust, sales, and loyalty. Though e-commerce offers convenience and… Read More »Drive Customer Loyalty and Retention with CXBOX Commerce
Seamless communication is key to winning customer loyalty. Yet, many businesses struggle to integrate their communication tools across multiple social media platforms including LINE, WhatsApp, Messenger, Telegram and more, limiting real-time engagement opportunities. The integration of Zendesk Sunshine Conversations API with CXBOX Hub bridges this gap, enabling seamless, interactive… Read More »Zendesk & CXBOX Hub: Enable Two-Way Customer Conversations
Upselling and cross-selling are distinct but equally important sales strategies. Upselling encourages customers to buy higher-value versions of products, while cross-selling suggests related items to add more to their order. Both boost revenue and are key for sustainable business growth. Upselling and cross-selling aren’t just… Read More »5 Upselling & Cross-Selling Tips with CXBOX Recommendation
Growing Expectations on Customer Experience for Logistics The global logistics industry is experiencing explosive growth driven by the surge in e-commerce. Though this surge presents massive opportunities, it also introduces growing complexity especially in communication, speed and visibility. Today, customer experiences are just as critical… Read More »CXBOX Commerce: Smarter Support for Omnichannel Logistics
Beyond Products: Why Customer Experience (CX) Matters More Than Ever Products are no longer the only or even primary competitive advantage. With product features and pricing becoming increasingly similar across competitors, customer experience (CX) has become the ultimate differentiator. In fact, according to PwC, 86%… Read More »5 Ways to Drive Customer Experience Growth with CXBOX Hub