refers to the emotional connection and interaction between a company and its customers. It goes beyond simple transactions and involves building a relationship that encourages ongoing communication, brand loyalty, and a sense of community.
Let’s build and connect your business and your customers with the personalized outbound messaging solution.
Let’s build and connect your business and your customers with the personalized outbound messaging solution.
Let’s build and connect your business and your customers with the personalized outbound messaging solution.
CXBOX Broadcast offers full-loop customer engagement via omnichannel chat. The marketing team can offer personalized experiences to their customers by broadcasting campaigns. Moreover, your customer service team can also engage with those targeted customers once they reply to the campaigns that the marketing team broadcasts. Your customers will never lose the conversation with you!
Customers have diverse channel preferences. CXBOX BROADCAST allows you to connect with customers on their chosen channels, whether it’s through SMS, messaging platforms (such as WhatsApp, Line, WeChat, FB Messenger), or more. Skip the hassle of creating APIs and seamlessly interact through the various chats offered by Sunshine Conversations.
CXBOX integrates with Zendesk and automatically synchronizes information (tags, user profiles, telephone numbers, locations, messaging channels, etc.) to create a target group. Or data can be imported from the company’s existing local file (CSV format) and used for further broadcasting as well.
