Zendesk: The Trusted CRM Platform for High-Impact Customer Service
Recognized as a Leader in CRM, Zendesk has earned multiple accolades including being ranked among the Top 50 AI Products and Top 50 Customer Service Products. Trusted by businesses of all sizes from startups to global enterprises, Zendesk serves industries such as retail, telecommunications and beyond.
According to a Forrester Total Economic Impact™ study, Zendesk customers reported a 286% ROI, reached $20 million in net present value and achieved payback in just two months.
At its core, Zendesk is a complete customer service platform built to simplify and elevate support:
Zendesk works out of the box with no complex setup or long onboarding needed. You can start solving customer issues immediately with minimal backend configuration.
Consolidate email, chat, social media and more into one workspace. Customer service agents gain full context, reduce resolution time and boost customer satisfaction.
Monitor agent performance and service quality with clear, relevant data at your fingertips.
These features help teams work faster and smarter, delivering consistent support and stronger customer relationships. Through Zendesk you can achieve:
While Zendesk excels in customer service management, businesses especially in e-commerce looking to push its capabilities even further will benefit from third-party integrations.
CXBOX Recommendation: Your Strategic Third-Party Add-On for Smarter Sales
Zendesk provides the foundation and CXBOX Recommendation amplifies it. Built to integrate seamlessly with Zendesk, CXBOX Recommendation enhances both customer and customer service agent experience through advanced data integration, AI-powered product suggestions and real-time performance analytics.
CXBOX Recommendation is a subset of CXBOX Commerce and requires CXBOX Commerce to function.
CXBOX Recommendation transforms support into a strategic sales engine by empowering agents with intelligent tools.
Consolidate real-time customer behavior and activity within Zendesk to gain a comprehensive, holistic view.
Machine learning recommendations suggest personalized add-ons and upsells based on individual customer behavior. Access real-time dashboards highlighting total sales, top products and key customers, all within Zendesk.
Equip customer service agents with complete, context-rich product data to effectively upsell, cross-sell and respond to inquiries. Use data-driven insights to analyze sales performance, recommendation accuracy and customer engagement, enabling faster, more confident decision-making.
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Unlock the Full Potential of Zendesk with CXBOX Recommendations
Zendesk delivers fast and flexible customer relation management. While CXBOX Recommendation adds sales intelligence, personalization and e-commerce integration, helping you scale both support and revenue.
If you’re already using Zendesk, CXBOX Recommendation is the third-party enhancement you didn’t know you needed until now.
Try CXBOX Recommendation free for 14 days and unlock smarter sales and customer insights today!
Start your free trial today
CXBOX was developed by Demeter ICT from Zendesk implementation experience.
Unlock your limited capabilities with our CXBOX products.
For more information, CXBOX product and services, please contact us.
