Growing Expectations on Customer Experience for Logistics
The global logistics industry is experiencing explosive growth driven by the surge in e-commerce. Though this surge presents massive opportunities, it also introduces growing complexity especially in communication, speed and visibility. Today, customer experiences are just as critical as delivery itself.
Logistics businesses must now manage a growing volume of inquiries across e-commerce platforms including Amazon, Lazada, Shopee and Shopify while meeting strict timelines and maintaining real-time visibility. CXBOX Commerce empowers logistics teams to streamline communication, manage workflows and provide seamless, reliable support at scale.
According to PwC, logistics providers must now go beyond the traditional “seven Rs” of logistics (right product, recipient, quality, time, quantity, information, and price) and deliver the eighth R: right experience. That means fast, accurate communication, proactive updates, and intuitive support systems.
Transform Customer’s Journey with Smarter Logistics Tools
Logistics companies that elevate their customer experience maturity can reduce costs by up to 25% and grow revenue by 5 to 10%
As transport and logistics companies scale, they encounter increasingly complex challenges including fragmented communications, delayed response times, limited order visibility, and inefficient manual workflows.
Here’s how CXBOX Commerce resolves key friction points and unlocks business benefits in the process:
1. Seamless Backend Coordination
By minimizing routine workflows and centralizing shipment and customer data, logistics teams can reduce inefficiencies across the board.
2. Unified Customer Engagement
With omnichannel integration via Zendesk, teams can manage customer interactions from Amazon, Lazada, Shopee and Shopify all in one place for quicker, more consistent responses.
3. Smarter Support through Real-Time Insights
A unified view of real-time conversations and order data empowers teams to identify service gaps, respond proactively and optimize delivery performance.
How to Keep Your Customer Coming Back: Smart Retention by CXBOX Commerce
The CX Advantage: Delivering the Right Experience
When timing and visibility matters most, CXBOX Commerce provides the right tools to turn operational complexity into a streamlined customer journey.
- Boost response speed and accuracy
- Deliver unified omnichannel support experience across platforms
- Improve post-sale relationship management for long-term customer value
- Strengthen customer retention and loyalty for top-of-mind awareness
Transport and logistics companies that prioritize customer experience gain more than just loyalty, they unlock operational and financial advantages. CXBOX Commerce helps streamline every touchpoint and master the “eighth R” (the right experience) by unifying fragmented systems into smart, customer-centric solutions.
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CXBOX was developed by Demeter ICT from Zendesk implementation experience.
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