Tayarlo
Customer Success Testimonial
Prepared for Demeter | CXBOX, Zendesk, and Odoo Integration
About Tayarlo
Tayarlo is a B2B tyre distributor serving tyre shops, while also supporting B2C customers looking for vehicle accessories. The business operates across major eCommerce and social commerce channels including Lazada, Shopee, TikTok Shop, and Shopify. With a customer service team of four agents handling more than 5,000 conversations each month, speed, visibility, and accuracy are critical to daily operations.
Before Demeter
Before implementing Demeter’s solution stack, the team had to log in to each sales channel separately to manage incoming messages. As the number of channels increased, conversations could be overlooked, agents had to switch between multiple browser tabs, and the workflow became confusing and burdensome during busy periods.
Order and customer information was also not immediately available inside the customer conversation. Agents had to open separate systems to check ERP or inventory-related details, which slowed down responses and created more room for manual error.
Demeter's Solution
CXBOX Commerce and Zendesk centralized marketplace messages from Shopee, Lazada, TikTok Shop, Shopify, and other channels into one Zendesk workspace.
CXBOX Hub connected with Zendesk contacts and enabled Tayarlo to send targeted WhatsApp broadcast campaigns to the right customer segments.
The Odoo Custom App and data synchronization made Odoo the source of truth for customer and order data, keeping information in sync with Zendesk and reducing duplicate data entry.
Automated contact handling, including existing WhatsApp user merging, helped streamline customer records and keep agent workflows cleaner.
Impact on Tayarlo
Centralizing CXBOX Commerce inside Zendesk has made Tayarlo’s day-to-day customer service workflow more efficient and easier to manage. Instead of opening multiple tabs and logging in to different platforms, agents can now work from one page and one system.
The Odoo integration has been especially valuable because it keeps contacts and operational data synchronized. This reduces repeated manual entry, lowers the risk of human error, and helps agents support order status and shipping inquiries with better context.
Area
Result
Agent workflow
One Zendesk dashboard replaces multiple marketplace logins and tabs.
Customer visibility
Zendesk contacts, CXBOX Hub, and Odoo data stay better aligned.
Operational accuracy
Less duplicate contact entry and fewer manual touchpoints reduce error risk.
Customer experience
Agents can respond with better context and a clearer view of the customer.
Growth foundation
The team is ready to explore AI bots and future AI recommendations to further improve efficiency.
Looking Ahead
Tayarlo plans to explore the use of AI bots to further enhance customer experience and improve agent efficiency. With CXBOX, Zendesk, CXBOX Hub, and Odoo integration already in place, the team now has a stronger foundation for scalable customer engagement and commerce support.
Automated contact handling, including existing WhatsApp user merging, helped streamline customer records and keep agent workflows cleaner.
Demeter’s CXBOX, Zendesk, CXBOX Hub, and Odoo integration have helped Tayarlo move from a fragmented multi-channel support process into a more centralized and efficient customer experience operation. For our agents, the biggest improvement is being able to manage conversations, contacts, and operational data in one connected workflow. This has improved productivity, reduced manual work, and created more opportunities to serve customers better and support future sales growth.
– Gary, Tayarlo
