Grow Retention Through Personalized Post-Purchase Recommendations Post-purchase upselling is a strategic way to deepen relationships, drive repeat business and significantly increase revenue. Selling to an existing customer has a 60% to 70% success rate, compared to just 5% to 20% for new customers. Better yet,… Read More »5 Personalized Upselling Tips with CXBOX Recommendation
According to Nielsen, about 85% of new consumer products fail within the first year due to poor market fit and ineffective segmentation. Without a clear understanding of who your target users are and how to communicate with them, even the most innovative product can miss… Read More »CXBOX Hub: Unlock Targeted Segmentation for Better Outreach
How Repeat Customers Drive 65% of Business Revenue According to AnnexCloud, 65% of a company’s business comes from repeat customers and a mere 5% increase in customer retention can boost profits by up to 75%. Unlike customer acquisition, which often involves high marketing and onboarding… Read More »Drive Customer Retention Profitability with CXBOX Commerce
Businesses today operate in an environment where data plays a critical role in building meaningful customer connections. Every interaction from clicks to conversions contains valuable insights that can elevate a marketing campaign from good to exceptional. Data-driven marketing empowers businesses to deliver targeted, timely and… Read More »Turn Data into Results: Post-Campaign Success with CXBOX Hub
Zendesk: The Trusted CRM Platform for High-Impact Customer Service Recognized as a Leader in CRM, Zendesk has earned multiple accolades including being ranked among the Top 50 AI Products and Top 50 Customer Service Products. Trusted by businesses of all sizes from startups to global enterprises, Zendesk serves industries… Read More »CXBOX Recommendation for Zendesk: Maximize ROI Potential
Why Zendesk Remains a Top Choice for Customer Service Zendesk continues to be a preferred customer service platform trusted by businesses worldwide for its user-friendly interface and powerful support capabilities. Its ability to unify conversations from various channels, email, chat, social media and more provides… Read More »CXBOX Commerce for Zendesk: Maximize Support Efficiency
TikTok integration with CXBOX Commerce is currently available in Thailand How Tiktok Is Driving the Future of E-Commerce With 1.59 billion monthly active users as of early 2025 and $23 billion in revenue generated in 2024, TikTok has evolved far beyond just a social platform.… Read More »Elevate Your TikTok Strategy with CXBOX Commerce Integration
Launching an e-commerce business is just the beginning. Earning customer satisfaction and loyalty is the real challenge. With rising expectations and growing competition, your customer service is no longer just support, it’s your brand’s frontline for trust, sales, and loyalty. Though e-commerce offers convenience and… Read More »Drive Customer Loyalty and Retention with CXBOX Commerce
Seamless communication is key to winning customer loyalty. Yet, many businesses struggle to integrate their communication tools across multiple social media platforms including LINE, WhatsApp, Messenger, Telegram and more, limiting real-time engagement opportunities. The integration of Zendesk Sunshine Conversations API with CXBOX Hub bridges this gap, enabling seamless, interactive… Read More »Zendesk & CXBOX Hub: Enable Two-Way Customer Conversations
Growing Expectations on Customer Experience for Logistics The global logistics industry is experiencing explosive growth driven by the surge in e-commerce. Though this surge presents massive opportunities, it also introduces growing complexity especially in communication, speed and visibility. Today, customer experiences are just as critical… Read More »CXBOX Commerce: Smarter Support for Omnichannel Logistics