How Repeat Customers Drive 65% of Business Revenue According to AnnexCloud, 65% of a company’s business comes from repeat customers and a mere 5% increase in customer retention can boost profits by up to 75%. Unlike customer acquisition, which often involves high marketing and onboarding… Read More »Drive Customer Retention Profitability with CXBOX Commerce
Businesses today operate in an environment where data plays a critical role in building meaningful customer connections. Every interaction from clicks to conversions contains valuable insights that can elevate a marketing campaign from good to exceptional. Data-driven marketing empowers businesses to deliver targeted, timely and… Read More »Turn Data into Results: Post-Campaign Success with CXBOX Hub
Zendesk: The Trusted CRM Platform for High-Impact Customer Service Recognized as a Leader in CRM, Zendesk has earned multiple accolades including being ranked among the Top 50 AI Products and Top 50 Customer Service Products. Trusted by businesses of all sizes from startups to global enterprises, Zendesk serves industries… Read More »CXBOX Recommendation for Zendesk: Maximize ROI Potential
Why Zendesk Remains a Top Choice for Customer Service Zendesk continues to be a preferred customer service platform trusted by businesses worldwide for its user-friendly interface and powerful support capabilities. Its ability to unify conversations from various channels, email, chat, social media and more provides… Read More »CXBOX Commerce for Zendesk: Maximize Support Efficiency
TikTok integration with CXBOX Commerce is currently available in Thailand How Tiktok Is Driving the Future of E-Commerce With 1.59 billion monthly active users as of early 2025 and $23 billion in revenue generated in 2024, TikTok has evolved far beyond just a social platform.… Read More »Elevate Your TikTok Strategy with CXBOX Commerce Integration
Launching an e-commerce business is just the beginning. Earning customer satisfaction and loyalty is the real challenge. With rising expectations and growing competition, your customer service is no longer just support, it’s your brand’s frontline for trust, sales, and loyalty. Though e-commerce offers convenience and… Read More »Drive Customer Loyalty and Retention with CXBOX Commerce
Seamless communication is key to winning customer loyalty. Yet, many businesses struggle to integrate their communication tools across multiple social media platforms including LINE, WhatsApp, Messenger, Telegram and more, limiting real-time engagement opportunities. The integration of Zendesk Sunshine Conversations API with CXBOX Hub bridges this gap, enabling seamless, interactive… Read More »Zendesk & CXBOX Hub: Enable Two-Way Customer Conversations
Growing Expectations on Customer Experience for Logistics The global logistics industry is experiencing explosive growth driven by the surge in e-commerce. Though this surge presents massive opportunities, it also introduces growing complexity especially in communication, speed and visibility. Today, customer experiences are just as critical… Read More »CXBOX Commerce: Smarter Support for Omnichannel Logistics
In the fast-paced world of e-commerce, marketers wear many hats. They are expected to run campaigns, analyze customer behavior, deliver personalization and manage customer conversations across multiple platforms like Amazon, Shopee, Lazada, and Shopify. However, without streamlined operations, these fragmented workflows quickly become a productivity… Read More »Boost E-Commerce Productivity with CXBOX Commerce
Providing exceptional customer service is no longer just an advantage—it’s a necessity for e-commerce success. Shoppers expect quick responses, seamless interactions, and a personalized experience at every touchpoint. If businesses fail to meet these expectations, customers won’t hesitate to turn to competitors. So, how can… Read More »7 Ways to Improve E-commerce Customer Support & The Power of CXBOX Commerce