Launching an e-commerce business is just the beginning. Earning customer satisfaction and loyalty is the real challenge. With rising expectations and growing competition, your customer service is no longer just support, it’s your brand’s frontline for trust, sales, and loyalty. Though e-commerce offers convenience and… Read More »Drive Customer Loyalty and Retention with CXBOX Commerce
Seamless communication is key to winning customer loyalty. Yet, many businesses struggle to integrate their communication tools across multiple social media platforms including LINE, WhatsApp, Messenger, Telegram and more, limiting real-time engagement opportunities. The integration of Zendesk Sunshine Conversations API with CXBOX Hub bridges this gap, enabling seamless, interactive… Read More »Zendesk & CXBOX Hub: Enable Two-Way Customer Conversations
Growing Expectations on Customer Experience for Logistics The global logistics industry is experiencing explosive growth driven by the surge in e-commerce. Though this surge presents massive opportunities, it also introduces growing complexity especially in communication, speed and visibility. Today, customer experiences are just as critical… Read More »CXBOX Commerce: Smarter Support for Omnichannel Logistics
In the fast-paced world of e-commerce, marketers wear many hats. They are expected to run campaigns, analyze customer behavior, deliver personalization and manage customer conversations across multiple platforms like Amazon, Shopee, Lazada, and Shopify. However, without streamlined operations, these fragmented workflows quickly become a productivity… Read More »Boost E-Commerce Productivity with CXBOX Commerce
Providing exceptional customer service is no longer just an advantage—it’s a necessity for e-commerce success. Shoppers expect quick responses, seamless interactions, and a personalized experience at every touchpoint. If businesses fail to meet these expectations, customers won’t hesitate to turn to competitors. So, how can… Read More »7 Ways to Improve E-commerce Customer Support & The Power of CXBOX Commerce
In today’s highly competitive landscape, customer experience (CX) is more important than ever. As businesses strive to meet customer expectations, Zendesk has emerged as a global leader in customer service software, serving over 180,000 customers worldwide. Recognized as a leader in Gartner’s Magic Quadrant for… Read More »Enhancing Customer Experience with Zendesk and CXBOX Hub
One of the key strategies for businesses today is creating a great customer experience (CX). According to Zendesk’s CX Trends 2025, 60% of customers are more likely to buy from brands that provide positive experiences, while 73% will switch to a competitor after a single… Read More »CXBOX Hub: Maximizing Customer Engagement and Reducing Costs with Zendesk
WhatsApp is one of the most popular free chat applications, enabling users to communicate through text, images, audio, and video. It is widely used by businesses for real-time and asynchronous conversations. On the other hand, WhatsApp Business offers the same familiar interface but comes with… Read More »Streamline Your Customer Conversations: WhatsApp Business Tips with CXBOX Hub
What Is a Switchboard? A switchboard is an advanced, intelligent system designed to streamline customer communication by leveraging cutting-edge technologies like artificial intelligence (AI) and automation. Its primary goal is to efficiently manage and route incoming inquiries to the right department or agent, ensuring faster… Read More »Simplify Customer Interaction with CXBOX Hub’s Switchboard Integration
Standing out in today’s saturated market requires more than just great products or services—it demands exceptional customer engagement and seamless marketing. Enter CXBOX Hub, the all-in-one solution designed to help businesses amplify their marketing impact while creating meaningful connections with their audience. By integrating personalized communication,… Read More »Improve Your Marketing Performance: Elevate Your Campaigns with CXBOX Hub