Since the pandemic-era surge when online spending soared by around 55%, e-commerce has matured into a more competitive and demanding space. Customers are more selective, choices are endless and expectations for tailored experiences, instant support, and relevant product suggestions have become the norm. This is… Read More »CXBOX Recommendation: Boost E-Commerce with Machine Learning
Launching an e-commerce business is just the beginning. Earning customer satisfaction and loyalty is the real challenge. With rising expectations and growing competition, your customer service is no longer just support, it’s your brand’s frontline for trust, sales, and loyalty. Though e-commerce offers convenience and… Read More »Drive Customer Loyalty and Retention with CXBOX Commerce
Seamless communication is key to winning customer loyalty. Yet, many businesses struggle to integrate their communication tools across multiple social media platforms including LINE, WhatsApp, Messenger, Telegram and more, limiting real-time engagement opportunities. The integration of Zendesk Sunshine Conversations API with CXBOX Hub bridges this gap, enabling seamless, interactive… Read More »Zendesk & CXBOX Hub: Enable Two-Way Customer Conversations
Upselling and cross-selling are distinct but equally important sales strategies. Upselling encourages customers to buy higher-value versions of products, while cross-selling suggests related items to add more to their order. Both boost revenue and are key for sustainable business growth. Upselling and cross-selling aren’t just… Read More »5 Upselling & Cross-Selling Tips with CXBOX Recommendation
Growing Expectations on Customer Experience for Logistics The global logistics industry is experiencing explosive growth driven by the surge in e-commerce. Though this surge presents massive opportunities, it also introduces growing complexity especially in communication, speed and visibility. Today, customer experiences are just as critical… Read More »CXBOX Commerce: Smarter Support for Omnichannel Logistics
Beyond Products: Why Customer Experience (CX) Matters More Than Ever Products are no longer the only or even primary competitive advantage. With product features and pricing becoming increasingly similar across competitors, customer experience (CX) has become the ultimate differentiator. In fact, according to PwC, 86%… Read More »5 Ways to Drive Customer Experience Growth with CXBOX Hub
Why Proactive Customer Service Matters Customer expectations in e-commerce are evolving rapidly, requiring businesses to deliver fast, proactive and personalized support that anticipates their needs and makes the shopping journey seamless. Yet many businesses still rely on reactive customer service, which often leads to missed… Read More »CXBOX Recommendation: Tools to Boost Customer Conversion
In the fast-paced world of e-commerce, marketers wear many hats. They are expected to run campaigns, analyze customer behavior, deliver personalization and manage customer conversations across multiple platforms like Amazon, Shopee, Lazada, and Shopify. However, without streamlined operations, these fragmented workflows quickly become a productivity… Read More »Boost E-Commerce Productivity with CXBOX Commerce
In today’s highly competitive landscape, customer experience (CX) is more important than ever. As businesses strive to meet customer expectations, Zendesk has emerged as a global leader in customer service software, serving over 180,000 customers worldwide. Recognized as a leader in Gartner’s Magic Quadrant for… Read More »Enhancing Customer Experience with Zendesk and CXBOX Hub
One of the key strategies for businesses today is creating a great customer experience (CX). According to Zendesk’s CX Trends 2025, 60% of customers are more likely to buy from brands that provide positive experiences, while 73% will switch to a competitor after a single… Read More »CXBOX Hub: Maximizing Customer Engagement and Reducing Costs with Zendesk