agent performance

How CXBOX Hub Helps Customer Engagement on Zendesk

Growing your customer base does not have to be hard. Does that sound surprising? Business growth is exciting, but it

July 9, 2026 No Comments

How to Build a Complete Commerce Platform on Zendesk

Here’s a well-known secret to good customer service: No matter what communication platform a customer uses to contact your business,

July 1, 2026 No Comments

Why Customer Engagement Is Key for Growth

Are you only talking to customers when they talk to you? Most businesses invest heavily in customer service, ensuring enquiries

June 25, 2026 No Comments

Why Unified Customer Support Matters for Your Business’s Success

How many communication channels does your company have with customers? Today’s customers interact with businesses across websites, marketplaces, social media,

June 17, 2026 No Comments

Why do Businesses Struggle to Manage Customer Conversations?

Most businesses today are not short on communication channels. They have customer conversations on WhatsApp, LINE, Instagram, Facebook Messenger, and

June 11, 2026 No Comments

How CXBOX Hub Extends Sunshine Conversations for Real-World Messaging Operations

Modern customer communication is no longer limited to a single channel. Customers now interact with businesses across LINE, WhatsApp,WeChat, Facebook,

June 4, 2026 No Comments

Turn Customer Experience into Revenue: How CXBOX HUB + Zendesk Unlock Hidden Growth

In today’s competitive landscape, growth doesn’t just come from acquiring new customers—it comes from maximizing the value of the customers

May 26, 2026 No Comments

Seamlessly Connect Zendesk Advanced AI with Lazada, Shopee and TikTok

As eCommerce customer expectations continue to rise, support teams are under increasing pressure to respond faster, handle higher ticket volumes,

May 20, 2026 No Comments

How Modern Retail Brands Can Personalize Customer Journeys Across Multiple Channels

Retail customer journeys are no longer happening on a single platform. Today’s customers discover products through TikTok videos, compare prices

May 18, 2026 No Comments

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