Beyond Chat:AutomatingeCommerce Operations

Turn customer conversations into real business actions with Zendesk + CXBOX Commerce.

Thursday, 26 November 2026 14:30–15:30 (GMT+8) Online · Zoom · Free

Customer service conversation connected to eCommerce order context and operational workflow

The challenge

Customer service should do more than answer messages.

Customers don't just ask questions. They want order updates, help with cancellations, refund progress and practical solutions to post-purchase issues.

Yet even with multiple messaging channels connected, agents often need to switch between systems, look up order details manually, and coordinate with other teams. Every extra step can slow down resolution and add to operational workload.

In this webinar, explore how Zendesk + CXBOX Commerce can help connect customer conversations with order context, event notifications and service workflows—so your team can focus on resolving issues, not just responding to messages.

What you'll learn

Move from conversations to action.

See the real operational bottlenecks

Understand why connected channels alone don't eliminate manual eCommerce support work.

Bring order context into support

Help agents work with relevant order history while managing customer conversations.

Respond to after-sales events

Use cancellation and refund-request notifications to make follow-up more visible.

Reduce repetitive manual work

Explore predefined replies, outbound keyword controls and voucher support for service recovery.

Live demonstration

See Zendesk + CXBOX Commerce in action.

A practical walkthrough of how service teams handle order-related customer needs, from inquiry to follow-up.

✓Order history and customer order notes in the agent workspace
✓Cancellation and refund-request notifications as Zendesk tickets
✓Sending vouchers to support customer service recovery
✓Predefined automated replies and prohibited outbound keyword detection
✓How Zendesk and commerce operations work together

Features shown depend on the configured demo environment. Order cancellation and refund approval are not presented as automatic actions.

Zendesk and CXBOX Commerce demo screenshot

Who should attend

Built for teams responsible for what happens after checkout.

Designed for eCommerce and retail organizations looking to improve customer service operations across growing order volumes and channels.

eCommerce DirectorsHeads of Customer ServiceCX LeadersOperations ManagersDigital Transformation TeamsRetail & eCommerce Brands

Session plan

One hour. Practical insights and live workflows.

14:30–14:33Welcome & introduction

14:33–14:43Why customer service must go beyond chat

14:43–14:50From conversations to eCommerce operations

14:50–14:56Introducing Zendesk + CXBOX Commerce

14:56–15:17Live demo: from conversation to action

15:17–15:23Business value & operational impact

15:23–15:30Q&A and closing

All times are GMT+8 (Singapore / Hong Kong / China).

Presenters

Meet the speakers.

Dr. Varanyu Suchivoraphanpong

CEO & Founder, DEMETER ICT

Su Yatanar

Product Manager, DEMETER ICT

Join us on 26 November

Go beyond chat.

Discover how Zendesk + CXBOX Commerce help turn customer conversations into more connected eCommerce operations. Free registration via Zoom.

Beyond Chat:AutomatingeCommerce Operations

Customer service should do more than answer messages.