with
Hosted by DEMETER ICT
ENGLISH WEBINAR ZENDESK + CXBOX HUB
More Customer Engagement.
Less Cost and Complexity.

How Zendesk + CXBOX HUB Create a More Complete Customer Engagement Operation

Extend Zendesk into customer engagement — without adding another expensive platform.
14 OCTOBER 2026
14:30–15:30 GMT+8
ONLINE
Featuring
Two Perspectives. One Customer Story.
Varanyu S., PhD
Varanyu S., PhD
Founder & CEO
DEMETER ICT
Duangkamol J.
Duangkamol J.
Senior Solution Consultant
DEMETER ICT
Customer Journey Focus Engage → Serve → Resolve
What You'll Learn
Connect Engagement with Customer Service

Discover how Zendesk and CXBOX HUB can work together to create a simpler, more connected customer operation.

01

Extend, Don't Replace

Keep Zendesk as the customer service foundation while extending customer engagement capabilities through CXBOX HUB.

02

Connect Engagement with Service

Connect customer conversations, proactive engagement and service workflows into one continuous customer journey.

03

Reduce Cost and Complexity

Avoid adding another disconnected enterprise platform, integration project and operational layer.

Who Should Attend
Built for Two Customer Groups

Existing Zendesk Customers

  • Already use Zendesk for customer service operations
  • Need broader customer engagement capabilities
  • Want to avoid adding another complex platform
  • Want a practical way to extend their current Zendesk environment

New Customers / Starting Fresh

  • Evaluating customer service and engagement platforms
  • Manage conversations across multiple digital channels
  • Want service and engagement connected from day one
  • Want to avoid fragmented technology stacks
Webinar Agenda
From Engagement to Resolution
14:30
Opening & Customer Engagement Challenges
14:35
Connecting Engagement with Customer Service
14:42
Zendesk as the Customer Service Foundation
14:50
Extending Zendesk with CXBOX HUB
15:00
Customer Scenarios & Demo
15:15
Q&A and Next Steps
Real-World Customer Scenarios
See How the Connected Journey Works

We will walk through practical customer scenarios based on real-world customer operations without disclosing individual customer details.

Scenario A

Existing Zendesk Customer

A company already uses Zendesk for customer service, but customer engagement still happens through separate channels or tools.

Proactive Engagement → Customer Reply → Zendesk Handoff → Resolution
Scenario B

New Customer / Starting Fresh

A company manages LINE, WhatsApp, social and email separately and wants to build a connected customer operation from the beginning.

Customer Conversation → Zendesk Workflow → Resolution → Future Engagement

More Customer Engagement.
Less Cost and Complexity.

Join us to see how Zendesk + CXBOX HUB can create a more connected customer engagement and service operation.

Register for the Webinar
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