TikTok integration with CXBOX Commerce is currently available in Thailand
How Tiktok Is Driving the Future of E-Commerce
With 1.59 billion monthly active users as of early 2025 and $23 billion in revenue generated in 2024, TikTok has evolved far beyond just a social platform. Today, users spend an average of 58 minutes per day on the app, using it not just for entertainment but also as a search and shopping tool.
From viral trends like #TikTokMadeMeBuyIt to in-app purchases via TikTok Shop, has created an environment where content and commerce merge seamlessly. Nearly 50% of users have made a purchase after seeing a product on Tiktok and 89% have bought beauty products featured in videos. However, with increased exposure comes a surge in customer inquiries across e-commerce platforms like Lazada and Shopee. As a result, fast and efficient support is critical for converting interest into sales.
Challenges Businesses Face During Sudden Exposure Surges
Viral videos and sales events can cause unexpected spikes in customer inquiries, especially across platforms like Lazada, Shopee, and TikTok. For businesses, this often means:
- Switching between multiple platforms to reply to customers
- Delayed response times that result in missed sales
- Difficulty tracking and managing team performance
This is where a connected support system becomes not just helpful, but essential.
Centralized Customer Support: CXBOX Commerce + Zendesk
Zendesk is a leading customer service application that helps businesses manage customer support across multiple platforms such as live chat, websites and social media. It centralizes conversations, tracks agent performance and supports third-party integrations via API for greater flexibility.
However, Zendesk alone cannot fully connect with e-commerce platforms like Lazada, Shopee and TikTok.
That’s where CXBOX Commerce comes in. Seamlessly integrated into the Zendesk interface, CXBOX Commerce transforms it into a centralized support hub for e-commerce platforms.
1. Centralize Conversations Across Platforms
CXBOX Commerce streamlines all your e-commerce conversations from TikTok into a single Zendesk dashboard, eliminating the need to switch tabs or risk losing messages.
2. Resolve Order Questions Instantly
When customers inquire about products or orders, your team can instantly access order information from TikTok directly within Zendesk. This enables personalized responses that fosters loyalty and reduces lost sales.
3. Stay Agile During High-Traffic Periods
Whether you’re launching a campaign, collaborating with a TikTok influencer, or experiencing a surge from a trending video, CXBOX Commerce equips your team to handle message spikes efficiently without sacrificing speed or service quality.
Why CXBOX Commerce is a Game Changer
With CXBOX Commerce, your team can:
- Respond faster and more personally across multiple e-commerce platforms
- Eliminate the need to switch between apps or miss important messages
- Maintain high-quality support even during peak traffic periods
- Track agent productivity and customer satisfaction within Zendesk
As TikTok continues to drive massive reach and strong purchase intent, only businesses equipped with a scalable, real-time support system can fully capitalize on this opportunity.
CXBOX Commerce bridges that gap, turning TikTok engagement into real-time action through integrated customer support, full order visibility, and seamless cross-platform communication, all within Zendesk. It empowers your team to serve customers faster, smarter and more personally at every touchpoint and is currently the only solution on the market that integrates TikTok directly within Zendesk, delivering a truly unified commerce support system.
Start your 14-day free trial today and experience how CXBOX Commerce turns engagement into sales, and sales into loyalty.
Related Articles
Start your free trial today
CXBOX was developed by Demeter ICT from Zendesk implementation experience.
Unlock your limited capabilities with our CXBOX products.
For more information, CXBOX product and services, please contact us.
