Same Platforms, Different Markets: Why Your Shopee, Lazada and TikTok Shop Strategy Needs to Change Across Southeast Asia
DEMETER ICT · CROSS-BORDER E-COMMERCE Same Platforms, Different Markets: Why Your Shopee, Lazada and TikTok Shop Strategy Needs to Change Across Southeast Asia The platforms may be familiar. Your next market still needs its own customer promise, fulfilment plan and service process. By DEMETER ICT · Data periods and original sources are specified alongside the […]
Shopee vs Lazada vs TikTok Shop: Who’s Winning in Southeast Asia?
DEMETER ICT · E-COMMERCE INSIGHTS Shopee vs Lazada vs TikTok Shop: Who’s Winning in Southeast Asia? ShopeeLazadaTikTok Shop Three platforms. Different routes to customers. Here is how to evaluate the right fit for your brand—and prepare your service team for the orders that follow. Platform breakdownComparison tableCustomer operations Shopee, Lazada and TikTok Shop offer different […]
Webinar Recording: More Customer Engagement. Less Cost and Complexity
Webinar Recording More Customer Engagement. Less Cost and Complexity. Watch DEMETER’s webinar on how Zendesk and CXBOX HUB can work together to create a more connected customer journey across engagement, AI, Customer Service and business systems. Date: 14 October 2026 Language: English Format: Online Webinar More Customer Engagement. Less Cost and Complexity. — Webinar Recording […]
How Zendesk + CXBOX HUB Create a More Connected Customer Journey
More Customer Engagement. Less Cost and Complexity: Connecting the Customer Journey with Zendesk + CXBOX HUB On 14 October 2026, DEMETER hosted the webinar “More Customer Engagement. Less Cost and Complexity. — How Zendesk + CXBOX HUB Create a More Complete Customer Engagement Operation.” The session explored a challenge that many customer-facing organizations are experiencing: […]
CXBOX HUB: Extend Zendesk with WhatsApp, LINE and Social Campaigns
Your customer asked a question on WhatsApp last month. Today, you want to invite the right customers to a relevant offer on WhatsApp or LINE. If the message starts a conversation, your team needs a way to handle the reply. How do you connect those steps? Quick answer: CXBOX HUB extends a Zendesk-based service operation […]
Zendesk Outbound Messaging: What’s Native and What Requires an Extension
“Can Zendesk send outbound messages?” The honest answer is yes—but the answer changes with the channel, the number of recipients, and the workflow you want to run. Quick answer: Zendesk has native proactive messages for its Web Widget and mobile SDK, and its messaging platform offers APIs for certain outbound use cases. It can also […]
How to Run Proactive Outbound Campaigns from Zendesk
Most customer communication begins when someone asks for help. But some of the most useful conversations can start earlier: before a policy expires, before an appointment is missed, or after a customer stops using a service. Quick answer: Use CXBOX HUB alongside Zendesk to define an eligible customer group, choose the right moment and channel, […]
How to Send LINE Broadcast Campaigns from Zendesk
Your customers follow your LINE Official Account. Your team handles service in Zendesk. When you want to reach a selected group and respond to the conversations that follow, how do you connect the two? Quick answer: Connect your LINE Official Account and Zendesk to CXBOX HUB, create an eligible audience, build a LINE campaign in […]
How to Send WhatsApp Broadcasts from Zendesk
How to Send WhatsApp Broadcasts from Zendesk with CXBOX HUB CXBOX HUB · WhatsApp campaigns How to Send WhatsApp Broadcasts from Zendesk Your customer conversations live in Zendesk. Your next WhatsApp campaign should connect to them, too. Here is how CXBOX HUB helps you reach a selected audience and handle the replies. Quick answer: Connect […]
Your Guidance for Enhancing Customer Experiences
Get everything you need to know about customer experience at CXBOX Broadcast. Our newsletters are designed to inform and educate readers about the latest trends, tools, and strategies in customer engagement and support. Effective communication campaigns, informational updates, and promotional content are essential in today’s rapidly evolving business landscape. Across industries — from technology and […]
