CXBOX HUB: Extend Zendesk with WhatsApp, LINE and Social Campaigns
Your customer asked a question on WhatsApp last month. Today, you want to invite the right customers to a relevant offer on WhatsApp or LINE. If the message starts a conversation, your team needs a way to handle the reply. How do you connect those steps? Quick answer: CXBOX HUB extends a Zendesk-based service operation […]
Zendesk Outbound Messaging: What’s Native and What Requires an Extension
“Can Zendesk send outbound messages?” The honest answer is yes—but the answer changes with the channel, the number of recipients, and the workflow you want to run. Quick answer: Zendesk has native proactive messages for its Web Widget and mobile SDK, and its messaging platform offers APIs for certain outbound use cases. It can also […]
How to Run Proactive Outbound Campaigns from Zendesk
Most customer communication begins when someone asks for help. But some of the most useful conversations can start earlier: before a policy expires, before an appointment is missed, or after a customer stops using a service. Quick answer: Use CXBOX HUB alongside Zendesk to define an eligible customer group, choose the right moment and channel, […]
How to Send LINE Broadcast Campaigns from Zendesk
Your customers follow your LINE Official Account. Your team handles service in Zendesk. When you want to reach a selected group and respond to the conversations that follow, how do you connect the two? Quick answer: Connect your LINE Official Account and Zendesk to CXBOX HUB, create an eligible audience, build a LINE campaign in […]
How to Send WhatsApp Broadcasts from Zendesk
How to Send WhatsApp Broadcasts from Zendesk with CXBOX HUB CXBOX HUB · WhatsApp campaigns How to Send WhatsApp Broadcasts from Zendesk Your customer conversations live in Zendesk. Your next WhatsApp campaign should connect to them, too. Here is how CXBOX HUB helps you reach a selected audience and handle the replies. Quick answer: Connect […]
How Customer Journey Automation Helps Businesses Deliver More Consistent Customer Experiences
For many businesses, customer engagement begins with a question or service request through channels such as WhatsApp or LINE. When these channels are integrated with Zendesk, customer conversations can be managed centrally as tickets, allowing agents to respond efficiently and resolve customer issues. However, once a ticket is solved, the customer relationship often becomes disconnected […]
Beyond Omnichannel: Why Customer Conversation Continuity Is the Future of Customer Experience
Over the last decade, companies have invested heavily in customer-facing technology. They have implemented CRM systems, marketing automation platforms, customer service solutions, chatbots, customer data platforms, and more recently, AI-powered applications. Yet despite these investments, many organizations continue to struggle with fragmented customer experiences. Customers repeat themselves. Teams work in silos. Data is scattered across […]
How to Simplify WhatsApp Campaign Management with CXBOX Hub
WhatsApp has become one of the most effective communication channels for businesses. From promotional campaigns and product announcements to appointment reminders and customer engagement, businesses are increasingly relying on WhatsApp to connect with customers in a more direct and personal way. However, launching a successful WhatsApp campaign often involves more than just writing a message. […]
How CXBOX Hub Helps Customer Engagement on Zendesk
Growing your customer base does not have to be hard. Does that sound surprising? Business growth is exciting, but it often brings an unexpected challenge. As companies expand into new markets, launch additional products, or introduce more digital touchpoints, customer conversations begin arriving from everywhere. At first, managing these conversations with separate tools may seem […]
Why Customer Engagement Is Key for Growth
Are you only talking to customers when they talk to you? Most businesses invest heavily in customer service, ensuring enquiries are answered quickly and issues are resolved efficiently. However, customer communication remains largely reactive. Businesses wait for customers to ask a question, raise a concern, or request support before engaging with them. In today’s competitive […]
